Mastering Inbound Calls

One best practice way to provide asynchronous opportunities for your frontline teams to practice quick roleplays is to create branching scenarios in Articulate Storyline 360. The design phase for these modules can be a bit daunting for subject matter experts and other stakeholder reviewers, as traditional storyboards require them to flip back and forth, keeping track of the branching paths they are taking.

Game-building tools like Twine are excellent for this purpose. The resulting prototype invites reviewers to explore various options, saving their time and expertise for what the project team needs the most: their insight! These prototypes are just as quick and as much fun to build as they are to navigate.